NEF QUALITY POLICY AND COMMITMENTS

In order to maintain its competitive lead, NEF is committed to constantly maintaining a sharp customer focus.
Thanks to our ISO 9001 version 2000 certified quality management system, our customers are ensured the best products and the best services.

This commitment to quality with regard to our everyday activities is based on a policy of continual improvement involving:
- listening to our clients and ensuring their needs are fully met,
- developing appropriate products and services,
- optimising our resources,
- optimising teamwork and an entrepreneurial spirit .

The key aspects of Nobel Explosifs France commitment to quality are as follows:

- Customer satisfaction
Ensuring the needs of our customers are fully met is the principal value that guides our every action.
Ensuring clear and concise dialogue between the various players involved in the industry, particularly between suppliers and clients, has now become an essential condition not just for the success of any company, but also a source of profit and proof of sustainability and continued development.

- Efficiently managing response times for dealing with customer complaints
This is also an important factor for our clients. The swiftness with which customer complaints are dealt with reflects both the efficient manner in which any customer complaints are treated and the efficiency of customer feedback.

- Cutting costs linked to non-quality
This is assured by implementing concrete actions resulting from an in-depth analysis of the causes of malfunctions and the cost of anomalies.